Frequently Asked Questions about My Privacy Matters
What is My Privacy Matters?
What will I receive if I join My Privacy Matters?
How do I access these benefits?
How do I request my Triple Bureau Credit Report?
Do I have to call to cancel?
Can I cancel parts of My Privacy Matters?
Can my whole family use this?
How can I contact you?
How do I change my address on file?
Who are your participating retailers?
What do I do if I forgot my membership ID#?
How can I request additional membership materials/information?
What is your Privacy Policy?
Is My Privacy Matters Web site secure?
How do I opt out of receiving future marketing e-mails?
What is My Privacy Matters?
My Privacy Matters is a comprehensive information service that can help members ensure that their private information is accurate and up-to-date. This unique program offers its members exclusive benefits such as credit monitoring, unlimited Single Bureau Credit Reports with TransUnion Credit Score, information management services, Credit Card Registration and much more! Use these benefits, among others, to protect yourself against identity theft and fraud or just to receive the peace of mind associated with knowing that your personal information is accurate, safe and secure!
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What will I receive if I join My Privacy Matters?
You will receive, either in print or electronically via this site, the comprehensive membership materials, which include an overview of the program covering the terms and conditions and full description of the benefits and services available to our members. You'll also receive your personal membership identification number that allows you to take advantage of all the money-saving benefits available the program offers.
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How do I access these benefits?
To access your benefits in My Privacy Matters, you can either order online or call Member Savings toll-free at the number listed on your membership card.
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How do I request my Triple Bureau Credit Report?
To request your Triple Bureau Credit Report, you can order it instantly online, or you can fill out the credit report request form; once your request is received, it will arrive in 7-10 days.
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Do I have to call to cancel?
Yes. You must contact one of our Member Savings Representatives if you find the program doesn't fit your needs. If you cancel during your trial period, you won't be charged the yearly membership fee. Simply call the toll free number, 1-866-215-3473 to cancel.
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Can I cancel parts of My Privacy Matters?
No, My Privacy Matters is a complete package of benefits designed to work together to assist our members. Unfortunately we cannot separate out specific benefits from the total package.
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Can my whole family use this?
Yes! The members of your immediate family including your spouse, and dependent children who are living in your household at your current address may take advantage of your membership in My Privacy Matters.
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How can I contact you?
Visit our Contact Us page to send an e-mail or call Member Savings toll-free at the number listed on your membership card.
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How do I change my address on file?
Simply visit our Contact Us page to send an e-mail, or call Member Savings toll-free at the number listed on your membership card. If sending an e-mail, be sure to include your name, membership ID#, old address and new address for the address change.
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Who are your participating retailers?
Our list of participating retailers is long and is constantly growing. For the most up-to-date listing, please visit the benefit category that interests you.
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What do I do if I forgot my membership ID#?
Either visit the Contact Us page and send us an e-mail, or call Member Savings toll-free at the number listed on your membership card. If sending an e-mail, be sure to include your name and address.
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How can I request additional membership materials/information?
Either visit the Contact Us page to send us an e-mail, or call Member Savings toll-free at the number listed on your membership card. If sending an e-mail, be sure to include your name, address and membership ID#.
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What is your Privacy Policy?
Click here to read our privacy policy.
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Is My Privacy Matters Web site secure?
Yes. We use Secure Socket Layer (SSL) to protect your credit card information from unauthorized access. When you place an order online and provide required credit card information, the SSL scrambles or encrypts your information before it is sent to us over the Internet. This protects your credit card information from being read while it is transferred through cyberspace. When we receive your order, the information is kept encrypted until we are ready to process your request. In addition, we meet all of the stringent requirements of the Verisign™ security seal for all online transactions.
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How do I opt out of receiving future marketing e-mails?
Sign on using your membership ID #, visit our Contact Us page, select "Unsubscribe to future marketing" from the drop-down menu, and email us your request. Please be sure to include your name and membership ID number as well as the email address you would like us to remove from our distribution list. Please note, to insure you remain as informed as possible on the status of your membership, after opting out you may periodically receive emailed communications regarding benefit order confirmations, program updates and upcoming billing information.
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